Service & Support

Billing service

With our billing service, we take the complex part off your hands – complete, legally compliant and user-friendly. Gridware enables direct billing with end customers, supports a wide range of payment methods, discount systems and company car billing – all automated and integrated into your processes:

Zahlungsterminal mit anonymisierter Bankkarte und Logos von PayPal, Stripe, Datatrans, Nuvei und Paystack für Direktzahlung an E-Ladestationen

Ad hoc store for spontaneous users with direct payment

Smartphone mit geöffneter App für E-Ladestationen und Abrechnungsmanagement, Darstellung individualisierbarer Tarife und Vertragszahlungen

Contractual partners with customizable tariffs and collective invoices

Anonymisierte RFID-Karte für Roaming an E-Ladestationen mit Verrechnung zwischen EMPs und CPOs

Roaming users with billing to EMPs and CPOs

Support

1st Level Support

Would you like to be available for your customers 24/7?

We offer this with our call center partner or integrate your service provider or your own department on request.

In both cases, Gridware provides the necessary interfaces for super fast operation by the agents. Naturally with a standardized ticket system across all service levels.

2nd Level Support

The heart of our customer service is the most important point of contact for our clients. From ordering additional SIM cards, compatibility tests for new hardware and firmware updates to questions about operating the system and optimizing load management scenarios, you can get help from a single source.

3rd Level Support

Our 2nd level support passes on specific, usually technologically complex issues to the developers. In this way, every problem can be solved quickly and transparently.

Our clients’ specialists (electricians, engineers, system administrators) also have direct and uncomplicated contact with our specialists via 3rd level support.

Foto von Alexa Löber-Seuthe, Assistenz der Geschäftsführung bei Grid & Co.

Alexa Löber-Seuthe

Customer service & billing

Foto von Hermann Barz, Service Manager der Grid & Co.

Hermann Barz

Customer service & billing

Foto von Tobias Hofmann, Prüfstand & Lastmanagement bei Grid & Co.

Tobias Hofmann

Test bench & smart charging

Foto von Sandra Braun, Abrechnunsservice bei Grid & Co.

Sandra Braun

Billing

Ready to innovate your charging infrastructure?

Grid & Co. is your partner for a secure and efficient IT infrastructure in electromobility. Let’s talk about your personal solution together!